June 6 | In this issue:
  • "D/C" the CC Initiative: Enhancing Effective Communication in Ambulatory Settings
"D/C" the CC Initiative: Enhancing Effective Communication in Ambulatory Settings

We want to share with you a new initiative titled D/C the CC, with the primary objective to elevate sharing of important information, while reducing the burden of unimportant information automatically sent to our internal PCPs.


To address this challenge, auto-routing of outpatient visit notes to UR Medicine PCPs and URMFG will no longer occur as of June 12, 2023. Notes to EXTERNAL providers (non-employed community providers) will continue to route automatically. 


Specialist Best Practice Guidelines:

  • We are asking specialists to actively assess the necessity of sharing each note.
    • Only send notes to team members if there is a significant change in status and plan for your mutual patient, or if it is necessary that the recipient knows this new information at this time. 
    • Exercise discretion, sending only essential notes such as initial consults while excluding routine follow-ups with no changes. 
  • Utilize the "Follow-up" section of the Visit Navigator to communicate actions required of the recipient (see Tip Sheet for more information). 

Thank you for keeping your teams in the loop on eRecord changes today and every day.


Heather Busick, M.D., Assistant Professor, Pediatrics and Internal Medicine
Associate Chief Medical Information Officer

Todd Holmquist, M.D., Associate Professor, Clinical Neurology
Associate Chief Medical Information Officer

URMC Department of Medicine

If you have questions about this or other technical issues with eRecord, please call the Help Desk at 585-275-3200. And if you have feedback about our eRecord provider communications efforts, we'd like to hear from you. Past messages and videos are available on the eRecord Providers Intranet.

Previous eRecord Communications